Your daily tasks:

• providing technical support to users of Techland S.A. software
• actively seeking solutions to reported problems in cooperation with other departments of the company
• technical support for the product purchase process (including the payment system)
• documenting and reporting incidents / problems

You meet our expectations if you have:

• very good command of the English language
• knowledge of the video game industry - active player
• min. secondary education (IT or related)
• good knowledge of Windows operating systems
• knowledge of how to operate Playstation, Xbox and Nintendo consoles
• knowledge of digital game distribution platforms
• highly developed communication skills

Nice to have:

• experience in customer service
• knowledge of the FreshDesk ticket handling system
• knowledge of an additional foreign language (Russian, German, Spanish, Chinese)